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Browse answers to common questions, or send us a message — we usually reply within one business day.

Knowledge Base

Step-by-step guides and answers to common questions. Browse by category to find what you need.

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Quick answers

The fastest fixes for the things people run into most.

My screen is black or not loading.

Open your display URL in the TV's browser directly. If it loads, the issue is with the TV's browser or internet connection — most smart TV browsers need a reboot every few days. If it still doesn't load, open a ticket.

How do I change what's playing?

Go to your dashboard, edit your playlist or layout, and save. The TV picks up changes within a few seconds — no refresh needed.

I forgot my password.

Use the "Forgot password" link on the sign-in page.

I want to cancel my subscription.

Go to Dashboard → Billing → Manage subscription. You can cancel in one click through Stripe's billing portal.

I need a refund.

We handle refund requests case by case. Open a ticket with your account email and the invoice number from your billing page, and we'll look at your situation individually.

My Google integration stopped working.

Google publishes expire periodically. Go to the integration's settings page in the dashboard and re-authorize — takes about 30 seconds.

Can I add a second screen?

Yes. Each display in your dashboard has its own URL. Create a new display, assign content to it, and open the URL on your second TV. Standard includes up to 5 screens.

Other ways to reach us

For questions that aren't account-related.

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General inquiries

Press, feedback, or just saying hello.

[email protected]

Still stuck?

Open a ticket and we'll take it from there.

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